Complaints Procedure
A fair pathway for raising and resolving concerns.
Draft public summary — not yet approvedTAGI must provide or approve the complete policy, owner, approval date, review date and reporting contacts before this document is marked effective.
Purpose
This policy is intended to establish clear, respectful and accountable expectations consistent with TAGI’s work with girls, youth, volunteers, donors and communities.
Core principles
- Dignity, safety, fairness and informed participation.
- Collect and share only information needed for a legitimate purpose.
- Clear responsibilities, proportionate responses and documented decisions.
- No retaliation for concerns raised in good faith.
- Regular review by designated TAGI leadership.
Questions or accessible formats
For general policy questions or to request an accessible format, contact info@theamaragirls.org. Do not send sensitive safeguarding disclosures to that ordinary inbox; follow the guidance on the Safeguarding page.